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UCQ University Centre Quayside

Students provide excellent feedback in National Student Survey


Jade Gillham


22nd September 2023


University Centre Quayside (UCQ) is delivering an excellent student experience, according to impressive results in the National Student Survey (NSS) 2023.

Each year, all final year Higher Education students in England participate in the Office for Students (OFS) National Student Survey (NSS). The survey invites final year undergraduates to share feedback about their courses and their wider experience of university life.

Analysis of the 2023 results show that UCQ has received fantastic responses in all themes including learning resources, student voice and learning opportunities. Our overall score was 9 percentage points above the sector average.

NSS UCQ Survey Results 2023

At a glance, the survey found that:

  • 100% of students said UCQ lecturers were “good at explaining things”
  • 100% believed that UCQ teaching staff made the course intellectually stimulating
  • All students surveyed (100%) were happy with how the course introduces subjects and skills in a way that builds on what they have already learned
  • 95% of students said the course developed their knowledge and skills that they think they will need for their future
  • 95% of students believe that feedback helps them to improve their work
  • 95% of students agreed that the course is well organised and any changes to teaching are communicated well

In the following areas, we are at or above a 20% differential with the sector:

  • How often do staff make the subject engaging?
  • How often does feedback help you to improve your work?
  • How well organised is your course?
  • To what extent are students’ opinions about the course valued by staff?

In addition, we scored a perfect 100% in a number of areas, including:

  • Teaching on the course
  • Academic support
  • Freedom of expression

Commenting on this year’s results, Michelle Elliott, Vice Principal said: “I want to say a massive thank you to everyone working on the Chartered Manager Degree Apprenticeship (CMDA) both in a curriculum and operational role. These results are down to you and your commitment to both students and UCQ. It is a pleasure to work alongside you all. Your efforts have made this happen. You should all be very proud.”

Gareth James​, CMDA Module Lead at UCQ, commented: “This is where we really stand out; nobody goes through the motions and every aspect of academic, professional and operational activity that impacts the student experience is considered in the round, reflected upon and improved.”

“Being hard working and committed is not unique in the sector, but being part of a culture & ethos that integrates these aspects and is enabled, supported and nurtured by our Senior Leadership Team is pretty rare-unique in fact, and is what makes the difference.”

The full NSS survey results are available here.

Visit our CMDA page for more information or contact UCQ Director of Executive Education, Stuart Cameron, directly by emailing stuart.cameron@ucq.ac.uk or calling 07483 157555.