Manager’s Guides
An interview with Julia Dark, Senior Business Manager at Cafcass
"I feel very privileged to be a part of it... it's a great opportunity to showcase, not only how brilliant some of the staff are that work for us,...
Writing an outstanding sales and marketing strategy assignment (2 min 20 secs)
UCQ CMDA module lead for Sales & Marketing, and New Technologies, Fiona Urquhart, describes some of the things she's looking for in a really...
Performance Management
Performance management is an integrated approach to helping an organisation to achieve its aims and objectives by monitoring and improving the...
Handling Conflict Situations
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working...
Developing a Mentoring Scheme
Mentoring is an increasingly common developmental approach which can produce excellent results for the mentor, the mentee and the organisation(s)...
Coaching For Improved Performance
Coaching has attracted much attention in recent years as a method of developing senior leaders and executives. It is also a popular tool for...
Stakeholder Analysis & Management
In the past, companies have predominantly been managed with an eye to the financial returns for shareholders. This approach is still common, but an...
Talent Management
The development of talented employees can be one of the most profitable investments an organisation makes. As the achievement of long-term...
Setting Smart Objectives
Objectives set out what a business is trying to achieve. Base them on organisational strategy and align them with corporate vision, mission and...
Working Out A Career Plan
The importance of taking control of your career and accepting responsibility for your own career progression cannot be over-estimated. Developing a...
Motivating Your Team
In today’s constantly changing and competitive environment, it is vitally important to organisations that their employees are motivated to work...
Steps in Successful Team Building
Teams have become a common feature of organisational life. Workplace teams are used to carry out projects of various kinds and can make a...
Work-Life Balance
The need for employees to enjoy a reasonable balance between their work and other aspects of their lives is now widely accepted. Work-life balance...
Understanding Management & Leadership Styles
If managers are to be effective in their role it is important for them to think consciously about how they manage – what kind of management style...
Developing Strategy
It has been said that in strategy everything is simple but nothing is easy. At times of economic turbulence, environmental uncertainty and growing...
Managing Projects
Traditionally, the focus of project management has been the completion of defined tasks or activities within given time constraints and cost limits...
Implementing Strategy
The development of organisational strategy is a complex and demanding process. Leaders who devote time, effort and resources to the strategy may...
Implementing an Effective Change Programme
The ability to manage change effectively is a key skill for managers in a society where rapid change has become the norm and new technologies are...
Engaging Your Team
Increasing attention has been paid to the subject of employee engagement over the past decade and since the publication of David MacLeod’s 2009...
Developing Decision Making Skills
Making effective decisions as a manager is a very significant challenge in a fast-moving world. The expectation of managers to act under conditions...
Understanding Employee Engagement
Employees who are positively engaged at work perform better and increase productivity. Similarly, organisations with high engagement outperform...