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UCQ University Centre Quayside

Essential Skills for Retail

This programme has been carefully designed to provide you with the necessary knowledge, skills and behaviours required for working in a Retail environment. Whether you are on the shop floor or in the store, this programme will develop the skills employers are looking for.

You will improve your understanding and skills in the following areas:

  • Understanding the business of Retail
  • Understanding customer service in the Retail sector
  • Understanding health, safety and security in Retail
  • Understanding how teams and individuals contribute to the effectiveness of a Retail business

In addition to the Retail Skills you will also undertake an additional unit which will develop understanding and skills in moving goods and materials.

Following your programme UCQ will support you in developing employability skills to help you progress into work or volunteering, providing advice and support in job search, application form and CV completion and interview preparation.

Costs: The course is fully funded (subject to location). There are no further costs required for resources, teaching, or assessment/exams.

Join one of our programmes today to step into the Retail sector.

Enquire Today

Please complete an enquiry form and a member of our engagement team will be in touch to get you started on the course.

Course Information

Title: Essential Skills for Retail

       Code: UCQ/A69


   Duration: 2 Weeks; 30 hours per week 


   Upon successful completion of the programme students will achieve an NCFE Level 1 Award in Retail Knowledge plus additional unit in Moving Materials 


  Transferable skills developed will include:

  • Communication skills
  • Numeracy & literacy skills
  • Using technology
  • Problem solving
  • Personal motivation and organisation skills
  • Research
  • Team work

   Multiple start dates throughout the year.


  Each student will receive a dedicated tutor who will provide classroom delivery supported by study guides and assessment packs.


   Study Format: Classroom sessions; group work activities and assessment; robust feedback and into work support.