The Apprenticeship is delivered as a work-based route towards developing professionally competent Business Administrators within all sectors and organisation types.

The Apprenticeship may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

The Apprenticeship includes:

• Learning within the workplace
• Development of new Knowledge, Skills and Behaviours (KSBs)

Apprentices completing this programme will receive:

• Level 3 Diploma in Business Administration
• Business Administrator Apprenticeship
• Level 2 Functional Skills Maths/English (as required)

Apprentices will undertake a programme of study in a suitable customer service environment setting before progressing through the Gateway to End Point Assessment (EPA).

You will develop new knowledge, skills and behaviours in:

• Organisational vision, values and strategy
• Communication and stakeholder engagement
• Policies, processes and regulation
• Decision Making
• Record and Document Production
• Information Technologies
• Quality
• Planning and Organisation
• Project Management

The apprenticeship is delivered and assessed using a range of methods and activities using a hybrid model which can include live online sessions, assignments, projects, case studies, reports, work-product evidence, self-directed study, and interactive groupwork activities, in addition to observations within the workplace.

The apprenticeship at a glance

Duration: 18 months then end point assessment (based on employment of at least 30 hours per week).

Starts: Throughout the year.

Suitable for: Current and new employees

Entry requirements: Working in an appropriate role, 16+.

“Off the job” element: All delivery sessions and workshops plus activities including, assignments, case studies, reflection, work-product evidence, tutorials, and group activities.

Support for students: Dedicated assessor for the duration of the programme.

Support for employers: UCQ account manager for the duration of programme with practical experience of business management and leadership

Eligibility: Individuals holding existing qualifications may join, providing they are not sector-related.

Assessment: There are no exams, successful completion of the apprenticeship is entirely based upon the following assessments:

• Knowledge – assignments; work-sheets
• Skills and Behaviours – Self-reflection, peer and line manager reviews, witness testimonies, assessor observations within the workplace, work-product evidence
• End-point assessment

If you have any questions you can contact UCQ by emailing: apprentices@ucq.ac.uk