Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.

Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings and weekends.

The Apprenticeship includes:

• Learning within the workplace
• Development of new Knowledge, Skills and Behaviours (KSBs)

Apprentices completing this programme will receive:

• Level 2 Certificate in Warehousing and Storage
• Supply Chain Warehouse Operative Apprenticeship
• Level 1 Functional Skills Maths/English (as required)

Apprentices will undertake a programme of study in a suitable customer service environment setting before progressing through the Gateway to End Point Assessment (EPA).

You will develop new knowledge, skills and behaviours in:

• Understanding the job, main tasks and responsibilities, including safe working practices
• The importance of effective communication, listening and responding to build rapport with customers and colleagues to achieve positive outcomes
• Warehouse systems, processes, procedures and technology, including changes that affect role
• Regulation and Legislation
• Organisational and industry structure, vision, brand, reputation and how performance can contribute to success, support or impact others
• Effective and appropriate signposting or resolution to meet customer need

The apprenticeship is delivered and assessed using a range of methods and activities using a hybrid model which can include live online sessions, assignments, projects, case studies, reports, work-product evidence, self-directed study, and interactive groupwork activities, in addition to observations within the workplace.

The apprenticeship at a glance

Duration: 12 months then end point assessment (based on employment of at least 30 hours per week).

Starts: Throughout the year.

Suitable for: Current and new employees

Entry requirements: Working in an appropriate role, 16+.

“Off the job” element: All delivery sessions and workshops plus activities including, assignments, case studies, reflection, work-product evidence, tutorials, and group activities.

Support for students: Dedicated assessor for the duration of the programme.

Support for employers: UCQ account manager for the duration of programme with practical experience of business management and leadership

Eligibility: Individuals holding existing qualifications may join, providing they are not sector-related.

Assessment: There are no exams, successful completion of the apprenticeship is entirely based upon the following assessments:

• Knowledge – assignments; work-sheets
• Skills and Behaviours – Self-reflection, peer and line manager reviews, witness testimonies, assessor observations within the workplace, work-product evidence
• End-point assessment

If you have any questions you can contact UCQ by emailing: apprentices@ucq.ac.uk